We're Hiring: Outreach Specialist
At Make-A-Day, we believe everyone deserves access to community, dignity, and the opportunity to move forward. But finding a path toward stability isn't always easy, especially when navigating homelessness, poverty, and systems that can make accessing support feel overwhelming.
That's where our team comes in.
Through street outreach, pop-up care villages, and ongoing case management, Make-A-Day works alongside neighbors to build relationships, connect people with essential resources, and help turn immediate needs into opportunities for long-term stability.
We're looking for a new Outreach Specialist to join our team and help make that work possible.
What Does an Outreach Specialist Do?
The Outreach Specialist is a frontline member of the Make-A-Day team, working directly with individuals experiencing homelessness and other systemic barriers. This role is about more than connecting people with resources. It's about building trust, understanding individual needs, and walking alongside guests as they navigate the next steps toward stability.
From meeting someone on the streets or in an encampment to helping them access housing, healthcare, mental health services, or legal assistance, the Outreach Specialist serves as a consistent point of connection between guests and the community resources available to support them.
The position also includes conducting guest intakes and needs assessments, coordinating with local service providers, documenting progress, and following up to help ensure connections to services lead to meaningful outcomes.
As part of this work, the Outreach Specialist will also apply Community Health Worker (CHW) practices to help guests overcome barriers to healthcare, navigate physical and behavioral health services, and access the support they need.
No two days will look exactly alike. Some days may involve street outreach and one-on-one conversations. Others may mean coordinating with community partners, helping someone navigate a complicated system, or loading the mobile outreach unit and heading into the community.
Who We're Looking For
We're looking for someone who understands that meaningful support starts with listening and showing up consistently.
The ideal candidate is someone who:
Builds genuine relationships and can establish trust with people from diverse backgrounds.
Believes in person-centered, trauma-informed support and approaches every guest with dignity and respect.
Has an understanding of homelessness, poverty, and local community resources.
Is comfortable working independently in nontraditional settings, including streets, parks, and encampments.
Is organized, adaptable, and able to manage multiple priorities while maintaining accurate records and documentation.
Enjoys collaborating with community partners and finding creative solutions to complicated challenges.
Is willing to roll up their sleeves, whether that means loading the outreach van, coordinating services, or helping someone navigate their next step.
Previous experience in outreach, case management, or working with vulnerable populations is highly valued. Lived experience is welcomed and recognized as an important perspective in this work.
A high school diploma or equivalent is required. Candidates must also hold a Community Health Worker (CHW) certification or be willing to pursue certification within six months of employment. Make-A-Day supports staff in meeting this requirement through available training and professional development opportunities.
A valid driver's license and reliable transportation are also required.
Position Details
Position: Full-Time Outreach Specialist
Salary: $45,000–$50,000 annually, commensurate with experience
Benefits include:
Generous paid time off
Medical and dental insurance
Hybrid work flexibility
Training and professional development opportunities
This position requires flexibility, including occasional early mornings, evenings, and weekends. It also involves working outdoors in varying weather conditions and assisting with the setup and transportation of mobile outreach and event equipment.
Help Us Make a Difference, One Connection at a Time
At Make-A-Day, we know that stability doesn't happen overnight. It takes relationships, consistent support, and a community willing to show up for one another.
The Outreach Specialist will play an important role in that process, helping neighbors access resources, overcome barriers, and take steps toward a more stable future.
If you're passionate about community-based work and believe in the power of showing up for others, we'd love to hear from you.
Interested in joining the Make-A-Day team? Email your resume to makeadayhq@gmail.com